Refund has been closed?

[christiaandejong0]

I ordered dog food but received incorrect goods. I returned goods on 23 December 2024( immediately when I got it)and got an email to say that they acknowledged my return and a refund will be done within 3days of seller getting goods. On 17 January 2025 I got an email to say that refund has been closed? What does this mean? I have not received a refund and seller is not responding?

[tressygirl]

When you send an item back and tracking has shown delivery,  the seller has 48 hours to refund you.

If they don't,  you Must escalate the case,  ask eBay to step in, and they force the refund.

If you do nothing and forget to escalate, the case will close through inactivity.  You cannot open another case for this item with eBay.

Turn now to your payment provider for help with your refund.

@christiaandejong0