Problems listing perfume on eBay.co.uk - thinks I'm trying to list on eBay.co.fr!

I'm a UK seller - I only ever sell on eBay.co.uk, and only ship domestically (all other locations are excluded in my shipping set up).

 

I've been trying to list a bottle of perfume, but when I try to submit, I receive an error message in French (Malheureusement, vous ne pourrez pas poursuivre votre annonce. En raison de restrictions Légales, certaines marques de parfums et cosmétiques ne peuvent pas être proposées sur eBay.fr. Veuillez contacter l'ayant droit pour obtenir de plus amples informations sur les restrictions appliquées à votre objet.

Nous vous souhaitons beaucoup de succès sur eBay.) which, with the help of Google Translate, I have discovered is basically telling me that I cannot legally sell this item in France/list it on eBay.co.fr.

 

I have spoken to customer service, who suggested I may have a VPN on my PC with a location in France (no, I don't), so have apparently 'escalated' this. However, I've heard nothing since, and a further chat with customer service has yielded no resolution (nor does it seem that it had been escalated as I had been told).

 

I've tried to clear my internet cache, use a different browser, and a different PC, but nothing makes any difference.

 

There are multiple other sellers (private and business) selling the exact same perfume on the eBay.co.uk site, so I'm at a loss.

 

Has anyone else experienced this, or can anyone offer any suggestions?

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Problems listing perfume on eBay.co.uk - thinks I'm trying to list on eBay.co.fr!

plum993
Experienced Mentor

Maybe one of the ebay team can explain kat@ebay marco@ebay 

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