Private Seller payouts from February 2025

[smile29y]

I am a private seller, selling around 8 items or so a month (usually list 2 a week if time permits), the items costing between £5 and £50 or so. I understand the proposed changes, but cannot figure out exactly how it will work.

I send most of my items tracked, the occasional standard mail if under £20 in value and understand that Ebay are now looking to payout when the item has been delivered. This is not a problem as I tend to leave the balance for a few weeks until it has accrued to an amount worth transferring to my Bank account.

However, I have just looked back on my delivery status for sales in November and December and I have 14 sales of which 10 are showing as delivered and 4 as only Dispatched. Two of these have positive feedback and two I have just prompted to leave feedback, 1 is a tracked parcel and the other standard mail.

Question:

How will I get paid for those that are showing as dispatched but with positive feedback proving they have been delivered?

How will I get paid for the other two items that were sold in November (1 being tracked £18.99 and the other standard mail £5?). I'm certain they will have been received as they were toys and therefore likely Xmas presents.

How are Ebay going to manage all of the calls that will ensue from sellers who have had feedback that's positive but the Postie has failed to scan the package - surely its illegal to withhold payment once the transaction is proven as complete? This is surely going to create chaos on their phone lines, I will be ringing up every time this happens!

Any view and advise please

[jckl1957]

You must read the email.

It does not mention feedback.  Feedback is entirely voluntary, can be left in error, and is not evidence that an item has arrived,

As explained succinctly in the email, if tracking shows delivery, your payment will be available to withdraw 48 hours later.

No tracking (or, no updated tracking proving delivery), your payment will be available to wirhdraw after 14 days.

[john1297576]

Just a small point -

“two I have just prompted to leave feedback,”

It is not a good idea asking for feedback, you might get the sort you do not want, or remind buyer of something they were not quite happy with so they start a return.

Ebay do all the reminders that are needed.

[smile29y]

Thank you for the clarity, that's been very helpful - think I initially couldn't get my head around the idea that a sale has taken place between two parties, the seller and the buyer and that both are happy and the transaction is complete. Yet a third party (Ebay) is acting as an escrow service but not in the way I have used an escrow service in the past, more of one with no controls at either end of the transaction, rather dependant on a further 4th party (a Courier) to provide the information (which is also only voluntary, not mandatory) rather than the two interested parties and that 4th party having no real interest in the transaction - it feels very unethical if not illegal!! 

[jckl1957]

This is my very simple view:

Nobody has to sell on Ebay or have an Ebay account.

If you sell and/or buy on Ebay you accept the terms and conditions in the User Agreement.

If you don't/won't/can't acept those conditions, (you don't have to agree with them or like them) then don't use Ebay.