Was this a Simple Delivery item? If so, the buyer paid for the postage label, and they will be refunded within 30 days.
If you were still able to use Custom Postage , that is, you selected your own postal service and price, then you can receive a refund for the unused label here, you may need to wait 24 hours for it to appear before being able to cancel / void it for a refund.
Find your label with this link . https://www.ebay.co.uk/ship/lmng/labels-history/seller-hub and to the left of the sales record there is a drop down menu under 'Actions' click on that , then click on 'Void Label'.
The refund will take between 5 - 21 days to process.
@123geoffb71
