Posting an odd size item

I have sold a flag and pole 127cm long. EBay suggested a box 61x45x45cm…..I can’t seem to alter it. Buyer had paid for the postage at this size…..but the item is way too long. What do I do?

 

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Re: Posting an odd size item

You will have to cancel/refund the transaction with the buyer's agreement (via the dropdown menu arrow for the item on your orders list).    Then relist for them to buy again,  in a category that allows you to use the Oversize option so you don't have to use Simple Deiivery.    Unfortunately we don't have a list of categories that allow that so it's trial and error.

 

So relist and change category or sub-category until you get "Oversized" at the bottom of the weight pop-up under the Package size heading, during the listing process.   Then click on Add Primary Service to buy your own postage.

 

 

 

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Re: Posting an odd size item

Thanks so much for your advice. It worked!
I really appreciate you taking the time to help me.
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