What you can do is set free postage (sellers pays) on your listing and factor that cost into your item price. Generate the pre-paid label (Get prepaid label > Get prepaid label and QR code) to get the buyer's address and mark dispatched. Then use your own postage and cancel the unused label here: https://www.ebay.co.uk/claims/simple-delivery/refund/seller The bit about using trackable postage to get the refund no longer applies but without tracking the payment will be held for 14 days.
