10-01-2026 4:42 PM
10-01-2026 4:46 PM - edited 10-01-2026 4:47 PM
What you can do is set free postage (sellers pays) on your listing and factor that cost into your item price. Generate the pre-paid label (Get prepaid label > Get prepaid label and QR code) to get the buyer's address and mark dispatched. Then use your own postage and cancel the unused label here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller
The bit about using trackable postage to get the refund no longer applies but without tracking the payment will be held for 14 days.
12-01-2026 8:28 PM
12-01-2026 10:03 PM - edited 12-01-2026 10:04 PM
I must have missed the announcement that you don't have to have used tracked postage as the alternative method. Where does it say that please?
12-01-2026 11:27 PM
According to Dave, after option to change tracking was removed.