Postage refund

[unicorngirl15]

I sold a hoover and buyer selected royal mail and paid for postage label, took it to royal mail but was to big to send so I had to pay evri myself and send it that way, how do I get my postage fee back 

[tressygirl]

For Private sellers,  this is how refunds for unused postage labels purchased through Simple Delivery,  works:

• If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

• If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.  Also ensure you add the replacement tracking number of the service used, and it shows delivery.

@unicorngirl15 

[**peaseblossom**]

Sorry but you can't.   As the buyer paid for the original unused label that cost will be refunded to them in 30 days.  

Your best option would have been to cancel/refund the transaction with buyer's agreement and relist with correct postage for the buyer to buy again.

[john1297576]

As tressygirl says you end up cancelling the label, but only if you paid for the label will you get the refund, if buyer bought label they get refund.

In addition you will not be able to recover any part of what you paid evri.

It does pay to check when listing that any cost suggested by ebay is adequate as it may be their mistake, but you lose money.

Simple postage is based on making money for ebay, and sellers not checking method of delivery and cost.