03-03-2026 9:33 AM
Hi, Can someone help me, I recently purchased some vapes from a seller, I paid the £9.99 for next day delivery before 1pm but the seller has just sent the item the free delivery way tracked 48 hours, how do I claim my postage costs back as the seller obviously hasn't used the next day version that I paid for.
I have contacted the seller several times now but they are not replying to my messages.
03-03-2026 9:50 AM
Ebay doesn't get involved in postage disputes.
But if the items arrive after the expected delivery date ebay gave you when you paid you can open a case for item not as described and return the items at the seller's expense for a full refund.
You also have feedback available.
03-03-2026 9:54 AM
03-03-2026 10:03 AM
Yes, you would get your entire payment back.