Parcel still sent to authenticator

[samy.881]

I sent a parcel on 30 April is it normal that it still says sent to authenticator and now it’s 9 May if it’s not normal what do I do?

[*guinevere*]

What is the estimated delivery date for your parcel to arrive with your buyer? It does seem to be rather late, even bearing in mind we've had a bank holiday.

I would do nothing, leave it up to your buyer to open a not received case, and when they do leave it up to ebay to deal with.. If you used Simple Delivery ebay will refund and you will keep your funds.

[samy.881]

Hi, thanks for the quick reply back.

The delivery date shown to buyer is 7th May to 14th May

[john1297576]

So only after the 14th can buyer open a not received case, but basically you need do nothing, the next step is up to buyer and ebay should be responsible for any refund.