Offering a replacement rather than refund

[ri-8246]

Hi 

If I offer a replacement rather than a refund how do I prevent the buyer getting both the replacement item and a refund at the same time leaving me out of pocket? 

Is it easier to refund them and then have them repurchase another 

[papso22]

Getting a refund and buying again is what we recommend buyers do, so the advice is the same for sellers.

Buyers can  escalate a case and get a refund before a replacement arrives.

For a buyer the risk is that the replacement is faulty or the case closes and it never arrives. 

[ri-8246]

What if I am able to issue the replacement before the refund? And the buyer agrees? 

Is there anything to prevent an automatic refund being triggered in the meantime? 

Thanks 

[papso22]

There won't be an automatic trigger for a refund as long as the buyer doesn't escalate the case to ebay.

You would both have to trust each other.

[ri-8246]

Thanks for explaining things so clearly. 

So assuming I send the replacement - tracked delivery - and the buyer then confirms they have received it and its working does the case get closed - assuming all correspondance is through ebay messages and the tracking information is uploaded etc? 

[tobiasd4]

Case will only close

if you issue a refund.

Ebay steps in.

Case times out after 30 days.

It is risky sending a replacement. 

[ri-8246]

Agreed 

I have messaged the buyer and said its better allround if once I get the returned item and have it checked, I will issue a refund and they are more than welcome to purchase the relisted replacement item as a new purchase. 

That way we are both covered