You should open an 'item not received' case.
You only have 30 days from the latest estimated delivery date to do so.
Follow the process and the seller will have to give you a full refund.
If the seller sends you the item again, and you receive it and are happy with it, you can go back to the case and close it.
But, do open a case and don't close it until/unless you get the item you paid for in good condition.
You can report an item not received using the button below:
Report item not received
"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
