New to ebay selling

[curlytop999]

So ive sold an item today printed the label and took it to the post office. The weight of my item was too heavy and the label prepaid did not work. I then paid for the item to be sent. I have messaged my buyer and sent a copy of the tracking. How will I get paid though as to eBay ive not even sent it when I have. Thank you 

[**peaseblossom** · Accepted solution]

Change the tracking number via View Order Details > Postage > Track Package > dropdown arrow > Add Tracking.   That has to be done on a desktop browser.    

If you paid for the original label you can cancel it here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller
Or if the buyer paid for it it will be automatically refunded to them in 30 days.

[curlytop999]

Peaseblosson thank you so very very much!!!

[john1297576]

You will be out of pocket by difference you have for postage, and if buyer bought label, they will get the refund, not you.