Money from sale remains pending

[matthewmay26]

My customer paid immediately for my goods. I posted them via Royal Mail tracked - not Evri - and the customer received them and replied to say so. It still states dispatched on the status of the sale and so my money remains pending. What do I need to do here?

[tressygirl]

Once tracking shows delivery the payout is released 2 days after that delivery date.

Royal Mail tracking is sometimes not in sync with eBay's tracking, and the latter is the most important for releasing a faster payout,  that is,  2 days after the delivery date.

If you have found your tracking has not updated,  therefore holding back your payout,  contact eBay Customer Services, provide the tracking showing delivery, ask if they can kindly release your payout now as 48 hours have passed the delivery date.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

@matthewmay26