Miss sold

[jeep_zj_uk]

I purchased an item recently which was clearly listed in both the photos and the written description as an original upol gravitex schutz gun but the sell sent me a very cheap unbranded underseal gun instead. I contacted the seller right away and have since put in for a refund due receiving an incorrect item. Still no reply. His listing states no returns but I have clearly been misled by the listing and mis-sold. I have tried to get ebay involved but haven't been able to get an contact with a human.

How do I proceed 

[plpmr]

after 3 days escalate the case to eBay.

[jeep_zj_uk]

Is that 3 days from receipt of the item or from my starting the refund
request
Ty

[plpmr]

3 days after opening your case.

[papso22]

Did you open your case within 30 days of receipt?

If later then the option to escalate won't appear.

[john1297576]

You are wasting your time contacting the seller and absolutely no need to contact ebay.

So long as you opened a Not as described case within 30 days, from then it js just follow procedure. 

Seller either pays for a return label, or refunds without return, if not on day 4 you escslate the case to ebay, who will force a refund, with no return necessary.

On every listing on the right side is a link to the money back guarantee, it does pay to read information supplied instead of thinking you have to contact ebay.