You are wasting your time contacting the seller and absolutely no need to contact ebay.

So long as you opened a Not as described case within 30 days, from then it js just follow procedure. 

Seller either pays for a return label, or refunds without return, if not on day 4 you escslate the case to ebay, who will force a refund, with no return necessary.

On every listing on the right side is a link to the money back guarantee, it does pay to read information supplied instead of thinking you have to contact ebay.