eBay

annette7098 · ‎13-05-2025

Wanted to sell Gloucose Reader with box and documents. EBay have removed it as they say you need a prescription and they need a number. I tried to relist it with all the information they wanted but still they refuse to list it. What is really annoying there is 3 other listings the same as mine

tressygirl · ‎14-05-2025

It is annoying , but perhaps they have all the necessary documentation, or they have just not been spotted and reported like yours was. With over 7 billion listings on at any one time, it's impossible to check each and every listing, and some invariably slip the net and become listed.

You could contact eBay Customer Services, provide them with the documentation they asked for , see if they can list this item for you.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@annette7098

tommystrezures · ‎14-05-2025

Have you read the prescription and over the counter drugs policy and medical devices policy? I suggest you do, its most likely that you cannot sell the item as you are not a registered business user, and most devices and items in both the policies I mention require you to be either pre-selected or a registered business user.

Business users will have things such as public liability insurance etc in the event of an issue. Private sellers wont.