Jeans returned within 8 days

[mcp_max_vjmwsz]

Hello I returned some jeans to a seller within 8 days without raising a request through Ebay. The seller received the jeans and messaged saying if they were delivered on Friday a refund would be made on Monday. Over a week later I got a request from them saying raise a returns ticket through ebay, even though they had already received the jeans so I left it. Having still not received a refund, I opened a returns ticket which was immediately closed, the seller saying it's after the 28 days returns limit, even though I have proof the package was delivered to them. They are now ignoring my messages and I do not know how to raise help/a dispute help with ebay. It seems that because the returns ticket is closed I cannot raise a dispute resolution  through ebay. Trying to get help from ebay I just get the AI bot. 

[**peaseblossom**]

Contact eBay about it.   You can do that on your phone only (not a laptop or PC) to ring them or request they ring you.

So view this link on your phone:
https://www.ebay.co.uk/help/eua?id=5190

@mcp_max_vjmwsz 

[arkwebus]

The correct way to have dealt with this is that if you want to return something you "open a case" with eBay within 30 days.  After that it is too late. 

The seller sends you a label and you send the item back [beautifully packed of course] 

The seller refunds.  If no label arrives you "escalate" the case and eBay gets involved.  

You seem to have done some "do-it-yourself" method outside eBay's rules. 

If - after following the advice of @**peaseblossom** - you do not get a refund you may be able to contact your payment provider. 

@mcp_max_vjmwsz