Item listing says it's sold, but I have not received an order

[tec789]

My listing says that the item has sold, however I have received no notification, there is no order in my seller dashboard and the item is still shown in my active listings page. 

How can I find out if my item has actually sold or not ? 

[fargvs]

Pixel 9 Sold 24 Feb 2025 --- see your Sold Feedback --- appears to be relisted 28th --- do you have more than one? --- Otherwise >

https://www.ebay.co.uk/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137

https://www.ebay.co.uk/bmgt/BuyerBlock?

[tec789]

Yes, this is a separate listing, up until about an hour ago it was fine, now its saying as sold. However, the listing is still showing as active on my active listings page. 

I've just spoken to Ebay chat who advised that no sale has taken place and that I should relist the item, apparently the system marked the listing as sold as it had the same title as the previous listing. 

I'm fairly surprised at this since the listing has a different 'item number' which should classify it as unique and also the listing was fine up until an hour ago. 

I'm going to relist the item with a different title, hopefully that will stop this bug from occurring. 

[tec789]

I've just realised the title between the old and new listing are different already so Ebay's explanation makes no  sense at all and they can't tell me why this listing was marked as sold. I just hope I haven't lost a sale because of this.