eBay have warned me I have 1 month left before my account is being restricted further.
My seller performance level has almost always been Top Rated Seller, however in the last few months I have below rated level due to a very strict criteria which is now impossible to resolve.
"Cases closed without seller resolution"
I have 3 cases which I forgot to close despite agreeing the situation with the buyer.
eBay demand that I improve my percentage from 0.54% to 0.30% in one month. They are scoring me over a 1 YEAR period. My total transactions are 554 in this period meaning I must make 443 sales without fault in the next month to take my percentage down to 0.30%.
This is totally insane and impossible especially as for the past 3 months they have taken an additional 5% comission fee and all my "cases closed without seller resolution" happened over 6 months ago. Not only this but it's totally unfair that a computer algorithm has done this over a technicality when in fact all the cases the buyer was satisfied.. I forgot to click a button on the system... Crazy.
What can I do?? Am I just finished.
