I dont understand Buyer Protection Fee

[fauxchien]

Buyer bought a book I was selling + the Buyer Protection Fee

Book did not turn up

I refund buyer and will claim back the loss from UK Royal Mail

Q: Where does eBay's BP fee factor into this (non) transaction?

[**peaseblossom**]

Assuming Simple Delivery was on your listing the buyer opens a "not received" case and ebay issue the refund themselves.   You keep the original payment.    Tha't's the theory, anyway and assuming the buyer's address was correct.

[papso22]

Q: Where does eBay's BP fee factor into this (non) transaction?

A: Nowhere, the BPF has nothing to do with delivery issues.

[john1297576]

As peaseblossom says “thats the theory, anyway and assuming the buyer's address was correct.”

It seems to me that ebay are taking the BPF under false pretences, if it does not cover LOST items, then what does it cover.

The whole scheme is open to abuse for damage in transit, probably caused by bad packing, but if seller is expected to refund, why does ebay collect the BPF?