03-01-2026 2:08 PM
How on earth do.i get to chat with a real life adviser
03-01-2026 2:12 PM
It's not easy as there's currently no direct link, and you have to get past a very persistent bot trying to help, but keep asking for an agent, and you will get through. It takes a lot of time and patience !
Or, quicker still, come back to us here, explain the issue you have encountered there are many experienced members here happy to help.
If you still wish to try CS....
I strongly recommend contacting CS 8 a.m. on a weekday when the lines open for ' live agents' as then, there's more chance of Dublin answering.
This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
Lines open 8 a.m. - 10 p.m. on weekdays
9 a.m. - 6 p.m. on weekends.
Automated agents will be available on chat outside of the above hours.
As said, it's not easy to get through to CS, you just have to have perseverance! Instead of a quick option, 'Contact Us' which put you direct to a CS agent, you have to scroll past ' How Can We Help you today, to the very bottom and click on the Contact Us below Need More Help?
That takes you to an annoying AI bot but if you persevere keep asking questions it cannot answer and Insist on an agent, they do finally put you through and say .... waiting time ** minutes!
03-01-2026 2:15 PM
Thank you. I have been trying to resolve this since 18th Dec. I managed to chat with an adviser once, I have done as she advised but the issue is still unresolved. Its so frustrating
03-01-2026 2:20 PM