How to cancel an order as a seller after the 3 days

[annfrase_288]

Hello, 

Someone bought an item I had listed, and then cancelled it straight away. 

I was unable to access my emails for a few days so didn't see the order, or the request to cencel the order. 

The 3 days lapsed that I had to accept the order cancellation, and now I can't find a way to cancel the order on my end. 

The buys has also said they can't find a way to cancel it again. 

How do I resolve this issue?

Best wishes, 

Anna 

[jckl1957]

If you are happy to cancel, follow the process below.

You can cancel an order by selecting the button below. After you cancel we'll let the buyer know and, if they've already paid, they'll get a refund.

Cancel an order