How do I amend the postage for a buyer who has bought multiple items

how do I amend the postage for a buyer who has bought multiple items.

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How do I amend the postage for a buyer who has bought multiple items

Open the unused labels to mark the items as dispatched then add the tracking number to the extra items at View Order Details > Postage > Track Package > dropdown arrow.  That has to be done on a desktop browser.    If the buyer paid for the unused labels the cost will be automatically refunded to them in 30 days.

 

The alternative would be to cancel/refund the transactions and relist in one listing with one postage for the buyer to buy again. 

 

 

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