Hi I have a problem with the seller he has refused my courier collection a window I have paid for

[woolfe.2009]

Hi I am have a problem seller he refused my courier collection of a window I had paid for I now want a refund as I have lost on the courier now 

[plpmr]

there's no way you can get your courier costs back.

[woolfe.2009]

No I won’t the refund got the window now as I bought 3 and one was broken one shows it has a handle taped to it then this one he wouldn’t let them take it so please help me with a refund 

thank you 

[papso22]

Were these listed for collection and you  paid for a courier to collect?

[woolfe.2009]

Yes they were 

[papso22]

In that case you have no buyer protection through the ebay money back guarantee. 

Sending a courier for items that are meant to be collected by the buyer in person removes your protection.

[woolfe.2009]

So your telling me I buy something in good faith and then not aloud to take it away I want the money for the window back 

[woolfe.2009]

And still don’t have the window 

[papso22]

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@woolfe.2009 wrote:

So your telling me I buy something in good faith and then not aloud to take it away I want the money for the window back 

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Items listed for collection are meant to be collected by the buyer.  The buyer then gets the chance to inspect them and make sure they get what they oaus for.

When you introduce a courier into the process ebay says that exempts you from buyer protection because any issues could be down to the courier.

[woolfe.2009]

But he has keep the window but I have paid for it 

[papso22]

You can try a claim through your funding source.