Help needed with Large Letter postage and eBay label options

[barginbro]

Hi everyone, I’m hoping someone can advise me on postage settings.

I sell a 3ft x 2ft flag, but it is folded and packed flat for posting, so it should fit within Royal Mail Large Letter size. The issue is that eBay seems to be treating it as a small parcel when I go to use the postage label option, which makes the postage cost much higher than expected.

Has anyone else had this issue where the item’s open/display size seems to affect the postage label, even though the actual packaged size is much smaller?

I’m trying to understand whether I need to change the package dimensions, listing settings, postage options, or Simple Delivery settings. Also, if eBay only offers a parcel label, am I allowed to buy Royal Mail Large Letter postage myself, post it separately, and then simply mark the order as dispatched while keeping proof of posting?

Any advice from sellers who have dealt with Large Letter items would be really appreciated. Thank you.

[john1297576]

am I allowed to buy Royal Mail Large Letter postage myself, post it separately, and then simply mark the order as dispatched while keeping proof of posting?

That is the best way, remember though to cancel the simple postage otherwise you will be charged for the cost. If buyer paid for label they will be refunded automatically in 30 days. 

It is possible that the flag would be in a category that allows you to choose your own postage, if so the CUSTOM postage box would be available on the listing form.

As you quoted £1.55 for postage you must have used  custom postage, and I do not think you can print a label for that using “Simple”.

Selling “new” you should really be registered as a business seller, and not required to use Simple Delivery.

[barginbro]

Thank you, this is really helpful. From what you’ve explained, it sounds like I should first revise the listing and make sure the Simple Delivery package size is set to Large Letter.

I think as Simple Delivery Large Letter is available, it may be the better option to consider using.

Really appreciate the guidance.