Global shipping issue

Sold a book from UK with global shipping as an option. Buyer from Canada wins, only for eBay to tell him I won't ship to Canada. Buyer also states he checked before bidding and shipping to Canada was an option then. What to do? 

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Global shipping issue

You could cancel with buyer's agreement and relist with direct postage to Canada for the buyer to buy again.

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Global shipping issue

But why is it telling buyer I won't ship to Canada? I've never had this issue before. Can this be changed retrospectively or do I need to relist? Will other items I'm selling possibly have the same issue? 

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Global shipping issue

Sometimes it relates to the item you're selling.   It's hard to know for sure.

 

 

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