Funds held

[metaliuke]

I am writing to request your assistance regarding a recent transaction involving two items purchased by the same buyer. Both items were bought in a same time by the same person and were being shipped to the same address. To ensure efficient delivery, I packed both items securely in the same parcel and used one prepaid shipping label provided by eBay.

The tracking information for that shipment shows the parcel has been successfully delivered. However, in the eBay system, only one of the two items is marked as delivered, and the payment for the second item remains on hold.

Unfortunately, I have reached out to the buyer several times through eBay messages to confirm receipt of both items, but I have not received any response.

I would appreciate your guidance on how to proceed in order to have the payment for the second item released. I am happy to provide any further details or documentation required to support my case.

Thank you in advance for your help and understanding. I look forward to your support in resolving this matter.

[*guinevere*]

We are only other members like you so we can't resolve it for you but hopefully I can advise you that when items are sent as one parcel and you only get one tracking number, only one of the items gets marked as received once the tracking number says "received".

the payment for the item that has not been marked as delivered will be released to you in about 30 days time, or maybe sooner, I'm not quite sure of the length of time.

Buyers can't mark items as "received".