Full refund not received

[lauriem_57]

The seller agreed to take the return back- didn’t answer about refund, after I asked. Then finally said he’d refund me. Returned items with confirmation. The refunded amount is not the full refund I paid . I paid: the price listed, plus shipping/handling, and the ‘buyer’s protection’ cost. Shipping and handling and buyers protection was INCLUDED in total cost I paid. So the total refund is less than the total amount I paid. I paid for the return shipping out of my pocket. When I asked buyer about this, he said ‘eBay takes the payment, not me’, and ‘I pushed “full refund” button, eBay don’t refund back postage.’ These excuses sound very suspect to me. Now, when I go to ‘my purchases’ and look under,’ more actions’ option’-  there is no option in the drop down , as before,  to ‘get eBay involved’ . And nowhere to ask eBay admin to get involved. . I’ll  take it up with my bank, who assured me they will refund me, since I can’t seem to reach eBay admin to help. Anyone here can help advise me?

[papso22]

Ebay will refund separately for any amounts paid to them, providing the sale has been properly cancelled and/or the seller refunded through a case.

You won't get the return postage back from ebay.

[red_magpie]

It sounds as though you arranged this return privately with the seller, without using eBay's money back guarantee. If you had used the procedure that eBay provides you would have received a full refund.

As you chose to negotiate with the seller yourself there was no point in trying to "get eBay involved" because if you if you don't follow their procedures they are not involved.

It might be that you could belatedly still open a case, but you would have to take this up with eBay customer support. Otherise, as you say, it may be simpler to contact your payment provider. In the circumstances even this may not be entirely straightforward, but good luck anyway.

In future, I would strongly recommend you to read and use eBay's money back guarantee. In most cases it provides very good protection and is easy to use.