This Month's Updates
Eve Williams, General Manager of eBay UK, shares the latest updates.
Forum Posts
Resolved! Posting multiople items
Hi I have sold two items to the same person but I put them in two seperate envelopes when I printed the label to post them I only had one label how can I get another one for the second envelope? When I trued to print a second label eBay tells me to c...
Server unavailable
Why my ebay says server unavailable and it doesn't letting me do nothing
iShop Zambia
Has anyone had any dealing with sending to iShop Zambia forwarding address? I havent used eBay in a while, and had restricted everything to UK buyers only, as last time I used eBay (the reason I stopped) was due to the volume of scams from people abr...
Missing parts
I bought a dual monitor for my son for xmas, there were so many parts missing most if all the vesa plates to attach the monitors to the arms...i sent a full list of everything that was missing..they offered me £10 max I refused they are now ignoring ...
Fraud
Sold an item- AirPods on eBay. Listed them as not working and placed them in the parts category. Buyer then contacted me complaining that they did not work. I explained to them that that’s why they were put in the not working for parts category. They...
Ebay
My chat is GREY? I can't speak with customer Service?
Sold some items of furniture
Can't get the funds released as neither of us the six digit code or QR code to confirm the collection, items have been collected and positive feedback received, where can we find this code please ?
Resolved! Non payer
Just out of interest. I sold recently to a buyer who requested cancellation. Looking at their feedback appears they do this regularly. Have reported, but ebay have said it's not an issue. If i had ignored the message to cancel, would the buyer have b...
Ebay would not accept my Password need to correct my details
Had to change my Ebay account and missed a letter out Ebay now says that I have to wait a Month beforeI can correct it !, Is this correct ?
How to solve ebay hold my payout and no reply my request
Ebay hold my selling money for over a year . On 14th Sept 2024 told me upload all sold items tracking . I believe they got it .i purchased label from them . Some early on one i uploaded already and meantime ebay block my payout. This email canot repl...
Seller is not responding
I was trying to contact the seller for the cancellation of the item from the starting when i bought it . I want cancel it because i moved from uk to India . And seller is not responding .
Cancel item refused.
On an item I ordered and paid for I asked the seller if he had posted my item, he said he hadn't and he will let me know when he has as I am am still within the three days window for posting, so I asked to cancel the item and the seller refused, I th...
I received something I didn’t order
I received nail polish remover which I didn’t order. My name and address were correct on the package. I have searched my bank account, and there’s nothing out of the ordinary. What do I do?
Customer Support
Could someone please help me? I would like to contact eBay support via email or chat, but the chat option is AI boot and am not finding my issue also no email option available to me. I would greatly appreciate it if someone could guide me on how I ca...
Return
So I received my order and the vent was broke connected the seller and he said no problem I’ll send a new. So thought great once I receive it I’ll send him the one I had back even told him that so no one loses. well waited nothing. Contacted him aske...
3rd Party Postage and refunds - Unable to contact Support since 3rd Jan
Hi I've mentioned this before and starting to get annoyed with this now. I'm unable to contact support to make them aware as the chat is grayed out. I've spoke to admins on the forums before and still no luck. Due to the size of the multiple items (a...
Proof of age
I’m 71 & don’t have a credit card only a debit card which they say is not accepted, how else can I prove my age? I just want to buy some cutlery knives.Thank you.
Help please i
Hi, I have recently sold my first item on EBay. I got a message to say I should get a prepaid label and send via simple posting with an expected delivery cost of just over £5. I’m guessing it was my fault but I didn’t get see anything about postage w...
Resolved! Counterfit item advertised with Authenticity guaruntee.
The item was advertised with an Authenticity guaruntee. I understand the process is that the seller should have sent the item to an authenticator and then the authenticator send on to me with an indication of their findings. I did not recieve anythin...
Lost account
I seem to have lost the account I’ve had for more than 20 years, I tried to sign in and it’s created a new account but obviously all my (100%) feedback and purchase/selling history. Any ideas how to reinstate this account, I can’t seem to contact eBa...
Item showing overdue on EVRI
Hi I have an order 19-14077-46423It was depatched on EVRI, i got a receipt, and what passes as a POD, though the EVRI acknowledgement is poor. On the EBAY side is still shows as not depatchedthe buyer chased delivery at one point, but then has gone q...
Trading Standards have informed me a purchase is unsafe
A few years ago I purchased a laptop charger, apparently from a Hong Kong based supplier. I recently received a communication via ebay to say that UK Trading Standards have advised that these chargers are unsafe, and should not be used. The supplier ...
How to open a return case after 90 days
I bought an item, it is now past 5e 90 days but I have subsequently found out the item is fake. How do I get eBay involved as all the help pages offer me no help.
Too late to repair rating?
Am a private, infrequent seller for many years with what was a 100% rating. I was shocked to see my seller rating dropped f to 93%. I think this stems from a buyer who claimed she did not receive an item I posted with an eBay label and Royal Mail. Ve...
Item shipped but payment not received – Order 07-13978-37317
Dear All, I have already shipped the item to the buyer. The shipment was sent with tracking number YR446598524GB (Royal Mail / Deutsche Post). Proof of shipment and the receipt are attached. At this moment, I have not received the payment, even thoug...
DHL charge for delivery
I bought a camera from japan for £743.82,i did read there may be a delivery charge but not £159 from DHL,i wouldn't of bought it otherwise,there was no mention of £159,i paid for it through paypal over three payments so have paid one third...i havn't...
Faster payout criteria reset to zero
I was so close to hitting the criteria. No cases, well over 10 orders and about £135/£150 of total sales last time I checked. But yesterday everything reset back to zero. Has anyone else had this? I've had my account since 2002 but only really starte...
HMRC tax information block applied incorrectly to personal seller account – need help
My eBay account has been blocked with a message asking me to “Add your tax information to continue to receive payouts.”I am a private individual, selling my own personal possessions only. I am not a trader and not operating a business. I checked dire...
Resolved! Direct contact with eBay!
I have requested a return on this item as it is damaged. The seller has agreed however, he has sent me a return QR for me to take to a Royal Mail depo I have emailed him via eBay requesting the item is picked up from my home as it is too big for me t...
Infant formula
Hi, I'm trying to list some unwanted kendamil Infant formula. My son became allergic so cant use it but I had a subscription set up. I've priced them under the RRP however ebay is saying I can't sell as im not a business and might inflate price? They...
Post office size issue
I sold an item and the default for the item is a 'large letter'. Buyer has paid. At the post office they say the item is too big. Can I amend to small package or is it too late. What are my options? I have a QR code which is useless now.
Guidance Needed on eBay Business Ownership While on Work Visa
I hope you’re doing well. I’m seeking professional advice. Over the past three months, I have been actively working on and growing an eBay account from scratch. I recently became aware that running this type of online business independently may not b...
Someone is using my email address
Got an email in french from ebay. It's my work email so not widely known. I am in a small town in Northern Ireland so I'm assuming they typed something wrong.How do I contact ebay to tell them to take my email off this account? I have tried looking t...
R
I am trying to refund a buyer however when I put my card details in I keep getting a message saying they can’t verify my details. This is a Barclay card which I use in a regular basis has anyone else had this problem ??
Spoiled aloe juice
I purchased three bottles of Forever Aloe Juice for £62 in November. The best-before date on all bottles was 2027. I have been using this product for over seven years and am familiar with how it should taste. Two of the bottles tasted off despite bei...
Age verificaion
I do not have credit card but wish to purchase some masonry chiels. How else can I verify age ????
fake dewalt batteries
where do we stand with unknowingly buying fake dewalt batteries. I asked the seller if they were genuine batteries and they said they were.ive since found out there not and its past the return date.
Recieved unwanted pacel
Today I have received a parcel that was addressed to my myself (yodel inpost) and also recieved an email confirming its been delivered from an ebay seller. However I didn't order the item nor is it showing up as a purchasef item.. How do i go about c...
Ebay permantly restricted my account but won't tell me why
I recently setup an Ebay account for my business. I listed 4 items and then was restricted indefinitely with no explanation why. I even tried calling them but they couldn't tell me why either. I can see many other stores similar to mine on Ebay and I...
where's the rep number not BOT
where's the rep number not BOT
MPN?
What does MPN mean?
Mis-labelled goods.
How do I report mis-labled goods? Or does ebay simply not care?
eBay call back system is failing
I have spoken to eBay several times over the past few days, including twice yesterday. Today, I used both my mobile and landline numbers, and at least 8 times on three different eBay accounts I've received the same email stating that they attempted t...
Royal Mail Simple Delivery 48 hours with ParcelShop Drop off always delayed!!
I thought this was a christmas issue but it seems something bigger. I have been going between Evri and Royal Mail Simple delivery due to item compensation. But i noticed that Royal mail parcels i drop off at my local shop either dont get picked up fo...
Fraud
We purchased an iPhone 16 as a Xmas gift and now it has been reported as stolen I assume by the seller. Does anyone know if eBay keep a log of IMEI numbers for phone they sell? I bought two from different sellers and don’t know which to report. How c...
Payout
Hi , I need an advice regarding payout. So i recently sold an item and the funds shows that its available from 16th of January. But I can’t withdraw it because it says Verification in progress Thanks for resolving the open issues with your account.We...
Products must comply with regulations for buyer safety. Lising of e-scooter removed due this reason
I try to sell used e-scooter. My listing removed due "Products must comply with regulations for buyer safety."I don't know what does it mean. Can somebody help me to explain this. I had this scooter for sale more than 3 months, no problem. I moved ho...
Resolved! Problem with Evri
I've had an issue with Evri and need some help / guidance.Before Christmas, I sold a fragrance on eBay. I carefully packaged the fragrance .. and then shipped it via Evri (as recommended by ebay). When the shipment arrived at the buyers home, there w...
Won’t collect there purchase
Hi, I sold an item which was a pick up only item, the winning bidder payed for the item straight away. The problem I have is they will not collect the item. It is now technically there’s but I need the space. The item sold on the 10th December. I hav...
Fake tracking no
I've been given a fake tracking no checked it with evri the confirm it
Buyer not arranging collection
HiI recently sold an item listed as collection in person only - the buyer has paid but hasn't responded to my messages re arranging a collection. How long should I give the buyer to arrange collection before cancelling the sale and sending a refund?
Adblock
HiI want to stop paying for Adblock
Get your funds faster criteria broken
In order to get my funds fast I need to have completed 10 orders , mine says I only have 9 / 10 but over the last 3 months I have completed 11 orders with no issues ? anyone know how to fix or at least contact someone to get this fixed
Payouts Frozen for 41 days
My payouts have been frozen for 41 days.They are allowing me to sell but without any revenue for over a month. They wanted to verify my address and I have submitted all the information. The last request was 15 days ago and I have had no response.Any ...
Customer service chat GREYED OUT AGAIN
Hi I'm at a complete loss for words No way to contact ebay via their platform at all. I'm trying to use the Automated chat to connect with an agent but it's all greyed out and I'm not able to contact at all - this is the same issue on my mobile phone...
Below Standard- any advice?
Hi Everyone, I'm below standard, only took afew late deliveries for me to fall foul of the grading! I don't sell that much and now i'm below standard i'm selling even less so i can't increase my % because i've literally not sold a thing for weeks.Its...
Aquiline tracking banned or not?
Having Google searched Aquiline it states eBay have banned this company providing tracking but on a recent purchase from an eBay seller they are still using Aquiline and yes I to am having problems, 1 of 2 items arrived Wednesday, contacted seller wi...
Oder History
IS there a way that I can review my sales history since 2010 (when my account opened)?
End Listing
Hello ebayby mistake our important listing is recently endedkindly recover this listing with soldThanks
Customer
Hi there all , iam wondering if someone can assist me with some advise and or direction on what I should do . I purchased a mobile phone from someone here on eBay 7/01/20026 , seller advised that late evening upon purchase phone was packed ready to g...
How to contact eBay web designers
I have an idea about how to improve a very small part of the eBay web site. Problem is how do I let anyone know about the idea?
Compra de un abrigo
Compre un abrigo hace 2 semanas y yo lo necesitaba para esta semana y yo le escribo al vendedor varias veces y nunca me respondió , hace 3 días cancele la compra y tenía que esperar 3 días para que el vendedor acepte y hasta ahora no dice nada y no p...
Resolved! Collagen Glow Up
On 2/1/26 I purchased 3 pkts of Nutrition Geeks Collagen Glow Up for £34.94 (not from Nutrition Geeks official website, which I will do in future). The taste was different and I noticed the pkts were smaller than the official website pkt. When I look...
customer susport
The relates to payment of a return label, how do I speak to someone from Ebay
Complicated return
I bought an item on here that arrived broken, I asked for a return that was accepted. The label I received was too small for the item (0-1kg when the item is 8.8kg) and eBay said via chat that the seller needs to provide a new one. They did this and ...
Contact the seller problem
Hi I’m trying to contact the seller to change my delivery address but contact the seller is not working on this purchase
Order
I bought some window draft trim. It all fell off after a couple of days. I then tried double sided tape with some new trim and that also just came off. When I tried contacting the seller it just takes me back to the same page when I click contact sel...
R
After contacting seller I agreed to return faulty items for a refund. Items were retuned on 6th January and delivered on 9th January by Royal Mail. I’ve contacted seller but not received details of refund.
I bought some goods and later found out they were stolen
I want to speak to a human being from Ebay
refund
ebay says card refunded not recieved yet how does it normally take
whats happened to online chat
Where can i have a n online chat, i can never get to speak to any human they never reply i dont want to phone.
Change of delivery method
My customer chose yodel as a delivery method but I’ve noticed he lives 45 minutes away and as the item is a bicycle it makes sense if I deliver it my self. He has agreed the delivery charge so it will cover my petrol cost. Also if he isn’t happy for ...
How to contact customer support
I am unable to list items as it keeps saying my postage policy cannot be flat rate and must have another option other then just collection only which I have also but I cannot select any other options other then flat rate or collection only no idea ho...
Incorrect item received
Before Xmas I ordered a cricut machine and bundle.The item I received was the correct machine but not the bundle I had ordered. I received a significantly smaller and inferior bundle.The sweller advised he doesn’t have the item I ordered and offered ...
Cancel a refund dispute
I sold an item. The buyer opened a refund dispute because the outer cardboard packaging had a mark on it. I offered a partial refund which they declined. We agreed on a new amount over message but it wouldn’t let me change or resend an offer. I agree...
2015 purchase
Hihow can I find a purchase from May 2015
No contact from Seller
I purchased a used washing machine with collect in person, payment was made but despite several attempts at contact to arrange collection there has been nothing from the seller.I've started cancellation but it's waiting for the seller to reply which ...
Sellers origin
I'm really confused at some of the listings...they say an item is posted from Manchester or Leicester but when you check out the sellers information they are businesses listed in China Is this misinformation allowed? How can I check with eBay if this...
Refund
I bought an expensive boiler part 2 years ago but didn’t fit it. I now need to fit it but found that it’s not the correct part even-though the seller stated it was compatible in their description. Does anyone know if eBay can help with this problem a...
I am trying to find and contact a seller
I am trying to find and contact a seller who I know was active in 2012 but need to know if still is.
DHL agreement not in place?
Hi All, I'm a very infrequent seller on here and have found that the parcel is too big for Royal Mail (but I think I chose the biggest parcel I could at the time) - I contacted an agent to change to DHL and was told the following:1. Ebay don't have a...
Sold an item illegally
A seller sold me an item illegally which I only found out when the manufacturer blocked the device remotely and informed me the seller hadn't paid for the item, therefore wasn't theirs to sell. I was only made aware of this after the return period pa...
Resolved! I'm going round in circles
Hi all, I ordered an item on ebay that should have arrived by today - it hasn't. I have a number of issues now: The tracking info is blank and using the tracking number directly on the delivery company website says it's not recognised.I went to ebay ...
Resolved! Seller fraud - wrong model of eReader
I bought an eReader for an elderly relative last May - Kobo Clara BW - new £130 I bought for £100 used. Over the Christmas period my Gran told me that the eReader was much slower than she had expected. I looked at it and it turns out that I was misso...
Unable to get prepaid label
Hi, is anyone else unable to download the prepaid label currently?
Resolved! Item shipped to local collection point
Hi Guys. I had an item shipped to my local collection point Argos. The item has been delivered there but I have no ready for collection email from Ebay with a barrcode for argos to scan. The seller says he has done everything he needs to do but when ...
walking shoes size uk7
just to make sure they are uk size 7
Account Restricted,
Ive have recivied a message from eBay, stating my account is restricted, im selling tobacco plant seeds for flowers and leaves etc, all grown in the UK and shipped from the UK. Im at a loss as to why this has happened, and is now effecting my busines...
Resolved! convert my bussiness account to individual account
Hello,i am writing to request the convesion of my ebay account from a bussiness account to and individual(private saller)account.the bussiness account was created by mistakei am currently a student in the uk and sell items occasionally as a private i...
eBay UK HMRC VAT nightmare - countdown to account restrictions.
Hello,eBay insisting on VAT reg number or face selling restrictions.Previously sole trader, now limited company. Combined turnover showing as just over 85k.Accountant confirmed VAT threashold resets on changing ST to LTD and they sent letter to eBay,...
I accidentally declined when I meant to accept
Hi I accidentally declined an offer when I meant to accept it.It was a Buy It Now and it seems to have gone through.Do I need to do anything to 'un-cancel'?or do I just send it?If I send it - how do I know if I have received payment?Thanks,Mike
Turn off "ready to Re-sell"
Dear All (Including E-Bay management)How can the newly rolled out ready to re-sell feature be turned off. I have never, and as far as I can see never will wish to re-sell something I have bought. The fact that supposedly hidden purchases are now bein...
Agent closed case in my favour
Just spoke to agent. They closed a case in my favour. But case is still open on my account. Does it close immediately or do I have to wait?
Resolved! Coupon
Hi,I've recently purchased an item from a company, and an Ebay coupon for £75.00 was taken off the total amount. The company sent me an invoice for the full amount, which excluded the Ebay coupon discount.Due to the discrepancy in the invoice and the...
How do I raise invoice for shipping after buyer has paid in full for collection only item ?
My buyer has paid in full for an item that was sold as Collection Only. He now wants me to send it, which I can do, but I can't see how I can raise an invoice for 'shipping only' on an item that is already paid for. The Ebay chatbot has been less tha...
Fraud on eBay
I recently purchased from eBay a Nest thermostat for £182 - Being stupid i didn't check the reviews and it turned out it was faulty W5 error and they had sold this to a number of users already. I tried to request a return, but they refused. I asked e...
Broken kettle
How do I speak to a person. The bot is useless. Sellers email doesn't work and messages won't send either
Condition at which I listed a book seems to me misleading.
A book I listed has just been ordered. Looking more closely at the book while packing it, I feel it should have been listed as "acceptable" not "good", and priced less, due to the poor state of the jacket (the book is in good condition).What to do? I...
please help me to open my account
Hello eBay suspended my account first time I try to open my my seller account. Please help me on it; I would really appreciate that
Resolved! why cant i talk to a person to discuss a problem?
Need to talk to a real person via a call back
Resolved! Evri parcel size limits quoted by eBay not honoured by courier
I sold an item that exceeded the Royal Mail medium parcel limits by a few centimetres and selected Evri as the carrier because the Simple Delivery description for Evri says:For an Evri parcel shop drop-off – up to 15kg, no side exceeding 120 cm in le...
product not working
how do I contact ebay uk
3 colour wire missing
Dear Sir/Madam; I bought 3 D pen , when I see add on eBay 3 D Pen with 3 colour wires, then I pay £9.99 but when I received parcel 3 colour wires are missed. Please send me 3 colour wires or refund my payment. Thanks
Wrong name when ordering
I have the wrong name when ordering my parcel i need to collect it from post office what do i do !
A scammer seller
I paid for a camera 600£ and the seller sent me a message a few hours later saying that he "accidentally" refunded me with 300£ and he wants me to send the 300£ back to him. It sounds very fishy and also because he's new to ebay and never sold anythi...
How to contact eBay- received package that isn't mine
Hi everyone,I have received an eBay package that isn't mine. I have a partial address, name and what I thought was an ebay user name. Chatbot can't help, and I don't see a way to ring or email eBay directly. Any help would be appreciated. I just want...
ebay
does anyone have a way of contacting ebay them selves
Fake Nike Tech fleece
I have bought some Nike Tech Fleece sets from various eBay sellers.I have started to sell them on StockX, however, they have failed authenticity checks, I have been fined for each failure and my account has been suspended.I have more orders from eBay...
S
I never received an item though evri said it was delivered I gave all the details to eBay who opened and closed the case in my favour and gave me a full refund . It’s nearly midnight now and yesterday evening upon getting home I had a small white env...
Two accounts.Will closing one affect the first
I have a different account on my i pad to the one on my laptop.will closing the laptop account affect the one on the ipadrgdsMartin
item did not purchase bu arrived
hell all, i recently was browsing ebay for an item few days ago, i recieved item did not purchase, find it very strange (1) item that size would be click/collect, (2) would have to buy it now, then clarify before final payment, had to notify the bank...
seller refued my cancellation request even though he asked me to
after I bought the item the seller told me he could not ship to my location and told me to cancel my orderthen after I cancelled the order he told me that he cannot refund me because of some fee then after ignoring me for 3 days of me constantly tryi...
dispatched order
Hi,I have fulfiled an order on my ebay store and the customer has received her item,but I still got a message from ebay to dispatch the order (that the dispatch day)has elapsed. I did not use the prepaid label .What should I do to show the order has ...
How to set the search defaults
I'd like to only see UK only and Buy it now options and have to set the filters each time. Does anyone know if there is a way of setting them as default please?
Resolved! How can this be right, and why won't ebay help?
I bought a white electric, plug in radiator. I was told by the seller that they had sold out, so I could buy a more expensive one instead. I declined, and asked for a refund. They said they had found one like I ordered, except it was black. I specifi...
Bad review
Hiii! I was wondering if you could take down my one bad review as it doesn’t make sense, they just left it there out of spite because I wouldn’t sell the item to them the way they wanted because they were trying to scam me. I still have this item as ...
Luxury survey survey/giftcard
Got a message from eBay saying because i purchased a decent watch they wanted to do a survey, I was told I’d get a £15 gift card if I did it, i naturally did it. However it’s been a few days and I’ve got nothing, was just wondering if anyone has had ...
Perfume violation
Advert for selling Chanel 5 removed due to a violation - don’t know what I have done and mo way to find out exactly. Copious amounts if information bla bla bla but no exact info about what my violation is. Just need a few words not umpteen screens of...
Resolved! Can we get e bay to ban Evri a a delivery company
Can we get e bay to ban Evri as a delivery company. Their tracking is useless as is their customer service....I feel as if every delivery to me will get lost.
Lost item now delivered, I require click & collect code
I received a refund for my lost item, it has now been delivered to Argos as requested, but I am missing the click & collect code. I have tried all options posted on ebay site but can't get any help to work out how to receive this code. Can anyone hel...
Resolved! XRocker Gaming Table
Please help what do I do. I purchased the above for my son for Christmas. We checked all parts etc were there first, (box had been opened by the seller previously) on checking there were 2 legs labelled F - there should have been one E and one F. Bas...
Listing not allowed
I don’t understand why my listing of ear buddies is not allowed? For ‘not following our Offering to buy or sell outside of eBay policy’. What does this mean?
Cancel order-possible scam
This is a new one on me!I bought a fairly low cost item, around £10. After a few days, the seller contacted me to say they don't have the item. They asked me to cancel my order, promising an immediate refund.I do hate it when sellers try to sell stuf...
Bought but no responce from seller
Hi, ive bought an item with 3weeks lead time and seller ghosted me.The problem is ive paid through bank transfer and item is not showing as bought on Ebay. And on top of that the seller offered me a discount if I buy the same item but on diferent auc...
broken item under warranty
How to return/ get refund, replacement under guarantee
account
hi seams i have 2 accounts 1 shows resent orders but when i sign in only shows orders.
Resolved! Help
I want to change my individual account to business one but it does not going through, like I receive the OPT number when I put that in it does not go forward
tracking
I was told I had to update tracking . tracking cannot be updated once item delivered in the ebay system! Now wasted 2 phone calls and loads of time. EBay can see from buyer message to me that they have the item! Whay can Ebay not read messagews in th...
R
I want to amend a review, how can I do that ?
Posted order wrongly
I’ve some how managed to post a order using a old qr code to a previous customer who has already received there order , is there anyway I can sort this out or any advice on how to deal with it would be greatly appreciated
Stolen property please help advice needed
We purchased an item on eBay from a seller subsequently the item was found to be stolen. Police report confirms this. We contacted the seller no response. We contacted eBay but was told to sort with the seller. The seller is not responding. eBay is a...
Sold item collection issues
I sold an item & booked a DHL collection (through simple delivery) last week. They were due to collect Monday. Didn’t come. Tuesday I got a message saying they were coming. Didn’t come. Today I got a message saying they were coming and up to now they...
'gross amount' or 'order earnings' 4 hmrc
What figure do ebay send to the HMRC? because I have two figures from ebay one is called 'gross amount' and is higher because it includes cancelled orders(refunds) & postage charges (expenses) which I don't pay & the other figure is called 'order ear...
DRS harassing me daily
Hello, I am receiving text messages and/or phone calls on almost a daily basis now from DRS stating I owe them money and I have been passed on them by Ebay. My Ebay account is showing a nil balance and I do not believe I owe anything. In fact, I have...
a Yay to ebay
So, I normally have questions or moans but today I just want to say yay to ebay for dealing with my return request in a manner that offered fairness to me, as the seller. I make a great effort to list my items with videos, lots of clear images and fu...
Stolen listed items
We have found 2 items on ebay of high value that have been stolen from us. What do we do? We have reported to the police and have a crime number
Refund
I haven't received a refund for an item I cancelled. When I checked the sellers profile he is not registered with ebay
Getting paid from ebay
I sold a garmin watch on eBay got confirmation that it was sold and was sent a postage label, I have an item number, it was delivered sat 3rd January 2026 but still not been paid, tried various help sections but eBay says no record of item or it bein...
Unable to contact seller - getting error "Message Delivery failed due to a temporary error"
Hi - I bought refurbished Dell Latitude 5300 i5-8265U Quad Core 16GB Ram 256GB SSD Windows 11 Laptop and delivered on 9th July 2025 from the seller NewAndusedlaptops4u, I use this laptop sparingly and today while using it suddenly switched off and af...
It’s a scam
I ordered iPhone 14 Pro Max but I only received empty box. I’ve requested return item and opened a case but eBay won’t step in straight away. im concerned if i return is I will be told that I stole iPhone and didn’t return it and I won’t get my money...
Messaging to seler is unresponsive
Messages to seller is not delivered. It keeps failing to send. why ?
File Exchange Gone !!
Now that file exchange is gone how on earth are you meant to bulk manage anything ? Seller hub is limited to 2000 listings and the reports download does not include all the details of each item, just basics, like prices etc. So no more bulk changing ...
Buying golf clubs
Bought set of golf clubs ,add still running ,saying 1 0f 6 sold ,its looking like ive bought 1 club ,is this a scam
Charged for cancelling
I'm trying to understand why have been charged £5.36 for cancelling an order due to out of stock. Has anyone experience this and can I request for refund afterwards?
Refurbished Battery.
The refurbished battery in my mobility scooter which l purchased in September 2025 keeps cutting out when I'm out and then the scooter doesn't work, l need this scooter because l have Copd and can't go out without it, therefore I need a replacement p...
False Counterfeit Claim
Hi,Someone falsely reported a listing of mine for counterfeit claims. All the items (It is a bundle of tour memorabilia that I was selling form charity) were genuine and the artist, band and management had donated items and supported the sale.However...
Auction lot
Hi I was the winning bidder on a item this morning and when I went to pay for it I didn't have enough money in my account, I explained to the seller, I since found out my daughter took money out of my account, she has just put it back so I contacted ...
I am waited a long time but the customer service representative is not coming on chat.
My problem is that a customer has given me negative feedback and I have ADP Express UK tracking available but there is no customer service representative so I am also not getting the problem solved. I had spoken to them three or four days ago and the...
Resolved! Stupid collection code to end listing
I've sold my item, buyer collected, have had money transferrd to account, but didn't scan the customers collection code, how do I wipe the listing without the collection code, seems stupid there's no options, this is why I hate ebay, no help at all.
ISSUE WITH BUYER
I got an item from a buyer and he sent it to another address which is not my delivery address. Royal mail has also confirmed that it is not my address. But Ebay has refused to help me to recover my money. I dont have access to dispute because i sent ...
Please help. You are only hope.
Hello people of the eBay forum. Please help me. I purchased a ring on the 7th December from America, it was shipped to my place in London, however i had not listed my flat number. Evri have been completely hopeless, I really have tried but it seems t...
'Ready to Resell' on main screen and 'Resell' button on purchases - IS THERE A WAY TO TURN OFF ?
Hello Everyone, Does anyone know if there is a way to turn off the (new) 'ready to resell' box on the main screen and the 'resell' button on the purchase history screen ? I have never sold, nor do I intend to sell, purchases I have made and find the ...
payouts
hi my funds are not in available balance this morning like usual, is anybody else having same issue. thanks
Resolved! Seller deleted his ebay account
Hi community,I made a purchase on 03/01/2026, for an Iphone 17 pro, he provided a tracking number, but the seller has deleted his account. I think it is a fraud. what should I do?Thanks
A product that is starting to gone wrong within the year guarantee
Hello, I purchased a hard driveSeagate SkyHawk Surveillance HDD ST8000VX004 - Hard drive - 8 TBSeagate SkyHawk Surveillance HDD ST8000VX004 - Hard drive - 8 TB Mon, 30 Jun, 14:00Order date:15 Dec, 2024Order number - 03 - 12470 - 02205I have purchased...
Auction/ BIN
I’m hoping you can advise. I had a buyer who wanted to purchase an item immediately, so I amended the listing to include a Buy It Now price. To do this, I had to lower the auction start price. The buyer has since placed a bid that is £5 lower than th...
buying
cancelling
I’m winning on an item
I need to retract a bid, but the reason is not listed and I need to speak to an agent as I have lost my job and can’t afford to complete the sale if I win it I have spoken to the seller and he has told me to contact eBay customer services and speak t...
Resolved! Returned item - tracking issues
I’ve returned an item for a refund as it didn’t fit. All agreed with the seller before hand. The seller emailed a return postage which I used however the tracking system has not been updated by Royal Mail. The seller acknowledges this and is fine wit...
Postage label expired
How to purchase new label for delivery if old one get expired bcoz i tried on order option than clickinv the cancel label and buy new label its still showing me old expired lable why its so complicated?
Collection in person
Hi,I sold an item which I listed as 'Postage or Collection in person'. I opted to pay postage as the seller via simple delivery. The item has sold and the buyer wants to collect. Money has been taken from my account for postage and a postage label ge...
Item couldn’t be delivered so need to resend. What are my next steps?
I posted an item via yodel store last week the item couldn’t be delivered. There seemed to be some confusion with the seller changing it from an InPost locker (it’s too big to fit) to another address. Anyway it couldn’t be delivered and was sent back...
notifications and emails
I am receiving emails + notifications saying I have submitted an (counter)offer to the buyer, YET I am NOT notified AT ALL when a buyer pays for my item(s)!! WHY/HOW are the fundamentals of this app so awful? what are they doing?
Item recalled but unable to obtain a refund
I received an email from eBay about a product safety concern regarding a back massager that I'd bought had been recalled due to a fire risk. I contacted the seller asking to return the item for a refund and they have not responded. I would like eBay ...
SIMPLE DELIVERY DROP OFF VS COLLECTION ISSUES
HiAs a housebound eBay user simple delivery has been good now its mostly sorted, however one issue can still be a problem.When I make a sale there is an option to book a collection at right, pick a date and THEN go to print a label on the left.Firstl...
How to chat with an adviser
How on earth do.i get to chat with a real life adviser
purchase not showing in my account
ive always had the same account. never bought as guest or from another account. i have the receipt from Paypal for a tablet i bought in oct 2022, im trying to claim it throught my insurance bc it was stolen form my car. but i cant find on ebay the re...
Dodgy seller?
I purchased an item which didn't arrive, in nov 2025. I got refunded by ebay. The seller is now saying that I have received the item could I pay them again.This has also happened with another seller, I purchased a smart ring in dec 2025. Item marked ...
Seller does not respond to collection details request.
I bid and won a motorcycle on Dec 25I paid via PayPal on Dec 25 and requested details (address and date/time) for collectionThe seller does not respond. I asked ebay to cancel the sale and ebay inform me the seller has not accepted the cancel request...
Offers disappeared
Hi, I’ve sent a message to a seller asking if I could pay £12 for an item on bid. He responded yes and (I’m very new to bidding) put a bid down, he responded saying I’d need to send him an offer. I am aware of the offer button however I couldn’t find...
Sending new offer to buyer when automated offer refused
Hi I can’t seem to be able to find a way to send an offer to a potential buyer whose automated offer was refused . I noticed this had happened a couple of weeks ago but no notifications are sent in this scenario. I have looked at all drop down menus ...
Customer Support
Are they open or closed ? for 2 days running 1st and 2nd Jan 26 , the dialogue section is closed ( greyed out) when attempting chat
Seller continually cancels orders??
I recently purchased a sellers items for unbelievably cheap prices, I checked their feedback before proceeding and there were a lot of positive reviews but many many negative reviews all claiming "seller cancelled order". I knew my payment would be c...
No clear times for speaking directly to someone evident
No clear times for speaking directly to someone evident
Fake goods
Hi brought my wife perfume for Xmas totally fake no smell left me short of money seller knows it's fake won't refund me
Fake items
Bought a molton brown candle on here but now confirmed. As fake, can’t seem to report via the link as just not sending, maybe because it was bought in 2023what can I do next to report to Ebaywhen I try and go through the chatbox, it throws me back to...
The seller cancelled my cancellation request three days later, when they posted the item.
i accidentally bought this, to be fair, really really expensive pencilcase (expensive for what you were actually getting) and i was like "oh its fine i can just cancel it."IMMEDIATELY after buying i submitted a cancel request. what do you mean REQUES...
Resolved! Faulty goods
I have had a message from a seller saying that they have to refund me has the items I bought are faulty. Do I have to do anything in order to get a refund?
Postage
Why have I been charged for postage from my funds when the buyer pays for postage.
My balance yesterday £823. Today available balance £405. Please explain.
Yesterday my balance showed as £823.11 and I expected all of it to be paid into my bank account on January 6th. Today my available balance to be paid is £405.40. Please explain the discrepancy.
Sold an item, shipped via different postage method.
Recently sold an item, couldn't change postage from simple delivery. Posted the item Tracked and signed for, free to the buyer for peace of mind. Messaged buyer and gave tracking number via private message. Item was received, funds still pending as d...
Purchased a wheelchair with 2 years warranty no reply from seller
Hello, I purchased a wheelchair for my disabled grandmother back in September 2025. The handbrake has snapped of byitself indicating a manufacturer defect and the business seller who is selling this wheelchair with a 2 years warranty clearly advertis...
Faulty item as informed by email not to use
Received an email regarding an item I bought having safety issues and not to use was ordered in August seller is saying item is fine and it is incorrect what I have received how do I get a refund as will not use now due to what I have received
Battery
Hi I bought a battery and as it did not fit iwas offered an exchange.I sent the battery back 2 weeks ago as arranged and agreed .Still no replacement battery sent as Offered by them
Suspected buyer fraud contradictory claims (Order 07-14013-62445)
Dear eBay Support Team, I would like to report a suspected fraudulent behavior by a buyer Initially, the buyer contacted me via eBay messages claiming that the parcel arrived opened and completely empty, stating that the contents were missing and ask...
Resolved! How do I contact a human customer advisor?
On 24th December I scheduled an item to be listed today (31st Dec at 18.30). I was messaged by eBay saying my item will not be listed because of a policy violation. I have apparently included my contact details in the listing. Which I haven't. I've t...
Refund for an item buy says not received but it has been received
I sold an item to a buyer on 2nd December and posted the same date. The seller contacted me saying that the item had not been received. On 10th December buyer stated still not received the item so I refunded the buyer. I then received a message from ...
Recently tried to sell a car on ebay it did not sell now my acvount has been restricted due to outs
Recently tried to sell a car on ebay , it did not sell but my account has now been restricted due to an outstanding payment ,struggling to find a way to contact ebay and sort this , any suggestions welcome
Am i in the wrong? Vinyl stickers order
Hi all,I want to see if I am in the wrong here because I dont believe I am but wanted to check before I do anything else. I ordered stickers for my horsebox, 3 names of horses. Ordered 100mm height x UP TO 550mm ALIGNMENT HALIGWELL HARRIER HALIGWELL ...
Resolved! How to mark an item as dispatched...
Hi, I sold 2 items to the same buyer and packaged them together - however, I'm unable to mark the second item as dispatched so am getting nagged to send something that's already gone! Any suggestions very welcome, mtia!
I have a payment to ebay on my mastercard statement which i do not recognise.
I have a payment on my mastercard to ebay which i do not recognise. How do i track this down with ebay?
Resolved! Howto stop a seller with 1000-10000% overpriced items
Check out seller and his stamp sale. I am very surprised of his sale record 122. His sale objects just now have either good picture or good condition. Most of them miss corner or more. I mostly react to the fact that the description of wmk and the li...
Seller Scam - eBay refuse to compensate
I received a message from the seller to say that although the item had been marked as delivered within the eBay system, they realised it has not and it was an 'admin' error. They assured me the item would arrive. When the item did not arrive I sent n...
Scammed can I get eBay to understand there? Had no right to refund the buyer. When royal mail i did
Scammed can I get eBay to understand there? Had no right to refund the buyer. When royal mail i did
Resolved! Scam
Someone is advertising two camper vans for stupid money i got in contact with them and they said that I would have to pay without looking at the item and they would deliver the vehicle
Does ebay ever abide by its own stated policies?
I've just had a case where ebay closed a dispute where it was transparently obvious as to the issue. In short- I sold an item on ebay- buyer contacted me to complain that a part of the item was missing (a charger)- for this item, they are not sold wi...
Iphone 11 bought in Dec 2023
I bought a VGC 100% Battery health Iphone 11 on 18th December 2023. I use mainly for FB ( when I am not off social media altogether) and checking emails , No real hard use at all-- It would not charge a few days go and came up that the battery was no...
EBay Seller Support Meeting: Last minute cancellation without notice
Having recently been asked to schedule a 1:1 meeting seller clinic with a marketplace advisor, this was scheduled today at 2pm. Having agreed, prepared for the meeting and allocated a few hours to review, the meeting was cancelled at 2pm by the EBay ...
