Faulty Ceiling Light

[rotay405]

Please can someone advise. I bought a ceiling light which is faulty. It has 4 settings and only 3 of them work. My problem is that it only became clear that this one setting was not working after 3 electricians put it up on the ceiling for £300! It is a giant chandelier type light and it took the guys ages.

I have phoned eBay who have put in a return request, however I do not want to be left £300 out of pocket. I would prefer a partial refund from the company who sold it to me. Otherwise, I want the company to reimburse me the cost of the light, the fitting and the P&P returning it to them.

I do not use eBay very much and so I am not sure what will happen next. Please can someone kindly advise? 

[tobiasd4 · Accepted solution]

Open item not as described case,

Seller can make a partial refund offer, if you accept, you get refund and case closes. 

Seller can only make 1 offer.

They may just issue returns label, you return for full refund.

Ebay won't get involved with extra cost of electrician.

[tobiasd4]

If it was UK business seller, your payment provider may help or check citizens advice. 

[rotay405]

Update....

Well the vendor refused a partial refund and the case has been closed against my will and I can't even leave them negative feedback. 

I went to Trustpilot and found out that the company is rated 2.3 stars and have a long history of scamming people. Other people on Trustpilot had also been sent faulty electric items and even when returning the items to the company,  they still didn't get a penny back!

I have now decided to give up and learn an important lesson which is the ebay star ratings are pretty meaningless and in future I should check out independent sites such as Trustpilot before parting with my money! 

[rotay405]

Thank you for everyone's advice and helpful comments.  It has been much appreciated!