Fake

People in this app EBay are selling fake things and I haven’t received no answer from the sellers , this is the second time I purchased a item and they’re are fake !!! I want my money back 

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Re: Fake

You can certainly get your money back if you are within 30 days of the item's last estimated date for delivery.

 

If you are then proceed this way:

 

You have received an item not as described,  so you are guaranteed a full refund under eBay's 30 day MBG,  Money Back Guarantee policy,  if you claim within 30 days of the item's last estimated date for delivery.

You then go right of the item in your Purchase History,  and from More Actions select Return this item,  selecting the reason...  Item Does Not Match Description or Photos.

The seller has 3 days to accept the case,  if they don't ,  you need to  escalate on day 4,  or within 30 days,  and eBay will step in and force the refund.

If the seller wants the item back first,  they need to pay for a fully tracked return postage.  On receipt of their item they have 48 hours to refund you.  Again,  if they don't,  you escalate the case.

Do not close the case early for any excuse or promise the seller may give,  and do not forget to escalate.

 

If you have passed this timeline,  turn to your payment provider for help with your refund.

 

@marsand4765 

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Re: Fake

tobiasd4
Experienced Mentor

You are in USA. 

So need to sign out of UK site and back into ebay.com to do as advised. 

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