Extra Charges by courier for under paid postage. How to resolve seller wont accept responsibiliy.

[shafiqueaawan]

I am the buyer. The seller used the eBay Simple Delivery programme. Royal Mail is holding the item for a £7 surcharge due to underpaid postage. As this is an eBay-managed delivery service, I need eBay to either pay the surcharge or refund my order so I can refuse the parcel.


I have been unable to figure out how to report to Ebay as the seller will not accept responsibility.

[papso22]

Once the surcharge is paid there is no ebay mechanism to get it back.

You can refuse to pay it and then make a claim for item not received to get a full refund.  You won't get the item though.

You could try speaking to ebay.

[shafiqueaawan]

I finally managed to chat with an agent, and he advised to pay it and then
share the receipt with EBAY for a refund.

I hope it works?

Regards,


Shafique A Awan


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[red_magpie]

I hope it works?

I think this is the first time it's been suggested that eBay would refund a buyer for underpaid postage. eBay won't normally get involved in postal issues.

That said, things have changed somewhat since simple delivery; if it was sent using simple delivery it may be cheaper for eBay to pay the underpaid postage than for to refund in full for a failed delivery.

Please do us a favour and update this question to tell us whether or not eBay refunds you!