Evri has failed to deliver parcel

[bygtrea_0]

Could anyone offer advice as to how I deal with a failed delivery? The tracking shows the parcel was out for delivery but this was then updated to show failed delivery due to package being damaged. I have raised an enquiry with Evri and my buyer has the patience of a saint but as yet there is no sign of the package. I just feel that neither I or the buyer is at fault here but they will require a refund 

[papso22]

Did you use Simple Delivery?

[bygtrea_0]

Hi. Yes I did. I have the receipt and all the tracking details 

[tobiasd4]

Ask buyer to open item not received case, ebay will refund them & you keep your money.

[bygtrea_0 · Accepted solution]

Thank you so much