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Evri failed to deliver Standard Tracked Delivery

Can you please advise process. Do I refund or do I pursue Evri? 

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Evri failed to deliver Standard Tracked Delivery

If you used Simple Delivery you are protected if items are lost/damaged in transit.   That means ebay will pay the refund, not you, when the buyer opens a claim.    So ask the buyer to open a "not received" case then eBay will issue the refund themselves and you keep the original payment. 

 

 

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