Evri couldn't deliver to buyer & said would return to me, now have delivered the wrong package!

Can anyone advise me on what to do? The buyer of an item I sold last week chose Evri. I posted the item at the Evri shop, later that day received message from eBay stating there was a problem with Evri's Simple Delivery label system and the item would be returned to me and then I should resend it to the buyer. 

 

Today a package (opened, not even sealed) was left on my doorstep with a eBay label saying return to my address. The package contains several paperback books that I have no knowledge of.

 

What do I do with the package? You can hardly read the label as it's been so poorly packed and mishandled. Any help would be appreciated!

Message 1 of 2
See Most Recent
1 REPLY 1

Evri couldn't deliver to buyer & said would return to me, now have delivered the wrong package!

If the tracking is not showing delivery ask the buyer to open a "not received" case.    With Simple Delivery ebay refund the buyer for loss or damage in transit and the seller keeps the payment.

 

 

 

Message 2 of 2
See Most Recent