Eufy Door Bell

[dave164141]

Hi purchased a Eufy Doorbell 23 Jul 2025 listed as New, now 384898208114 not showing my purchased item number in my search list to complain. Received an email saying out of warranty.

SKU: T8213311
Product Name: eufy Doorbell 2 Pro Black
Period: 12 months
Purchase Date: 2022-11-20
Expired Date: 2023-11-20

So is it not 1 years warranty from the Purchase date. Anker Official Shop.

Sorry if same issue posted before, cannot get on with the AI chat..

Any others had issues with this seller?

[tobiasd4]

You are too late for ebay help (30 days)

Or payment provider (120 days)

This is between you and seller. 

If UK business seller, contact citizens advice.

[fargvs]

Way out of time for an eBay within 30 days case and your Bank/Card Payment issuer is unlikely to help --- now between Seller /Yourself/ Maker Warranty.    Seek Citizens Advice /Trading Standards advice.

[dave164141]

Thanks for replies. This after all is ebayUK and seller is down as a Business seller so don't get it. So if no luck with eBay, I will go down the route of 1973 fair trading act, Trading standards. Long road ahead then. 

Thank you Dave

[john1297576]

Get advice from  Citizens Advice they have contact with trading standards, and more likely to be helpful than trying to do it yourself.

[dave164141]

Thanks all, sent email to eufy uk customer support and will be shipping a replacement once mine has been received. Don't know why Anker Official Shop couldn't have done the same? Well won't be recommending/ using this seller ever again. So will be out of pocket for posting unless they send a returns label, so waiting for the returns address from them. Will post again with an update.

Br Dave