Emails have stopped

[johnnythejig]

Hello, all email communications from Ebay have suddenly stopped about 4 or 5 days ago. Normally I would recieve at least half a dozen emails every day from Ebay but now, nothing.

Please help!

[kat@ebay]

Hi @johnnythejig ,

Thank you for your post. See the below steps to try and help resolve.

Check that your email address on your eBay account is correct and check the spam/junk folders in your emails. Also check your email provider settings to see that eBay hasn't been recently blocked. Some email providers can apply security blocks or filters which can prevent emails from going through.

Check your eBay account settings> communication preferences

Thank you,

Kat

[johnnythejig]

OK, Kat, thank you so much for contacting me.

I changed nothing and have checked all the settings and places you have
mentioned and everything seems to be the same as it always has been.

The only one left is my service provider, so I'll try that too.

Really grateful for your suggestions, kind regards,
Johnny.

[johnnythejig]

Morning.

Still nothing, still looking.

The only email I have received from Ebay in the last week, was from this this forum.

Nothing else.

It’s frustrating because I’m not getting any notifications about auctions won, payments made, packaged dispatched, deliveries made etc, etc…

Thanks for help and suggestions but the issue has not been resolved yet.

Johnny.

[johnnythejig]

Hey, Kat, thank you for being the only person to respond.
I have now checked with both my service provider (BT) and my Email provider, they couldn't have been more helpful and suscint, if only to say that the current problem lies firmly in the lap of Ebay.

After looking at other online forums, I can see that I am not isolated in experiencing this issue.
Many, many Ebay users in the U.K., over the Easter Bank Holidays are dealing with the fallout of Ebay outages, not only not recieving emails, as in my case, but of the entire site. Most comments calling Ebay out as a joke and I would tend to agree, especially as Ebay has now made it virtually impossible to contact them.

Have a great day,
Johnny.

[tobiasd4]

You have had contact with ebay

kat@ebay  is an ebay employee.

[johnnythejig]

Nothing so far, Tobias, apart from notification of your response, thank you, and sure, from kat@ebay which is strange as they do both eminate from …@ebay.co.uk - absolutey everything else has ceased, unexpectedly and remains that way.