Ebay simple post and my post no combining

[dundeepostal]

I want to know how to combine postage when EBay steps in with its Simple postage.
I lost a sale of 6 items because the buyer got charges a large amount for postage and EBay split the order in two so I could not combine.
This is happening regularly now and buyers are VERY unhappy.

I have a combined postage policy but Ebay steps in and not even for the whole order.

Nothing was paid for and nothing was invoiced, then when I went to invoice minutes after the customer said he was finisher buying EBay stepped in and made a total mess of it. 
EBay need to fix this if we are to continue.
David

[tobiasd4]

Upgrade to business seller, no more SD.

[dundeepostal]

Thanks for that I see you have nothing for sale ??  maybe you work for EBay.

[tobiasd4]

None of the mentors work for ebay, we are unpaid trying to help others.

Also, some of us have separate selling accounts, unconnected to replying on here.

SD is not popular, but private sellers have to use it for most categories. 

[papso22]

If buyers put items in their basket I understand that ebay combines them for postage.

At least that's what happened to me recently with simple delivery purchases.

Your items look like you could opt out of Simple delivery though.

[dundeepostal]

NEWS

Starting 26 Dec, we’ll begin updating eligible live listings to Simple Delivery