Ebay Buyer Protection & Returns

[Anonymous]

Since the new Ebay buyer protection came in not only have sales died a death for private sellers I have just learnt that when a seller accepts a return the refund will consist of:

Cost of Item

Original Postage 

PLUS a refund of the buyer protection

Example

cost of item £35.00

postage £3.39

BPF £2.12

Refund amount £40.51

Plus you will of course be billed separately for the cost of the return postage.

[john1297576]

Has this a actually happened, as I do not see how something you do not receive can be refunded.

The buyer pays ebay for the protection, not the seller!

Are you sure that it is not just a reversal of the original transaction, and you have been credited the amount of the buyer protection,  just as when paid it shows as received then deducted by ebay.

[Anonymous]

 Claim from the buyer was for “ Arrived damaged” seller accepted return and the breakdown in the example I posted is what the seller is being asked to refund. 
Refund has not been made yet though….do you expect it to reverse out again then?

[61stephenuk · Accepted solution]

When a refund is issued the seller refunds the payment they received,selling price and postage and eBay refund the BPF portion

[Anonymous]

When the refund was actually made it was just for the amount minus the BPF.  

Thank you both for your help