ESGOO DAB+ CarPlay 7" Double 2 DIN Android 13 32G Car Stereo GPS NAV Head Unit +Camera

[sorbusalba64]

Hello  ALL 
I purchased the above item on June 4th this year 25 and the DAB reception was so bad I was going to return but the seller offer  me 1/2 the purchase price back  which I accepted  and purchased a  DAB aerial to solve that problem  , however on the 13/8/25 the unit has now failed completely and wont turn on (I have checked all fuses , reset button etc nothing works)  so I contacted the seller  , no help just offered me another one  at a discount , contacted E BAY they cannot do anything after 30 days (so much for buyer protection !!!)the seller states there is a warranty but I have to pay postage to and from china !!  . if nothing else can be done please be aware of this problem when buying from china as anything goes wrong your stuffed !! 
this is the item   beware people 

[john1297576]

“Buying from China”

If seller operating in UK try your payment provider. If item comes from  China any warranty is not worth the paper it is printed on.

[red_magpie]

E BAY they cannot do anything after 30 days (so much for buyer protection !!!)

What did you expect? If you have never read the conditions for buyer protection, see:  https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee?id=4...

Quote: "Your purchase is covered by eBay Money Back Guarantee for 30 days from the estimated or actual delivery date".

[sorbusalba64]

YES OK , very helpful reply , I bet  it make you feel good to put fellow e bayers in their place when things go wrong by quoting rules etc which probably 80% haven't  bothered reading , so I am guilty  as charged. personally and I would think 90% of the buyers here would agree that in the uk something like this item would have protection for at least 12 months  as is the norm , but E bay dont give two  f**ks about that 

[sorbusalba64]

hi Thanks , good point but I paid using the money I already had in my e bay account so stuffed there . 
appreciate the reply though 
thanks 

[*vyolla*]

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@sorbusalba64 wrote:

YES OK , very helpful reply , I bet  it make you feel good to put fellow e bayers in their place when things go wrong by quoting rules etc which probably 80% haven't  bothered reading , so I am guilty  as charged. personally and I would think 90% of the buyers here would agree that in the uk something like this item would have protection for at least 12 months  as is the norm , but E bay dont give two  f**ks about that 

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With respect, if buyers aren't asking themselves how their payments are protected and not noticing the '30 days ' in eBay's money back guarantee/buyer protection, then whose fault is that?

I doubt if 90% of buyers believe that they have a 12 month warranty when buying from an online selling platform such as eBay, Etsy, Vinted (who give buyers 2 days to raise an issue with an item), it's certainly not 'the norm', but if they do wrongly assume that at least they'll know next time. It's all a learning curve.