EBay robbing me for postage I paid for!!

[clanmo-9]

Ive just sold a guitar and EBays useless postal service is basically pathetic as the size & costs don't reflect guitars in cases. To that end I have paid my local music shop £25 to send the guitar fully insured via FedEx to the buyer, who is in agreements as this is the best way to protect said item. When I look on projected sales, EBay has taken £7.27 in postage for a service & label I obviously have'nt used. Surprise surprise, there is noting in any of the help items to cover this and impossible to find a number to speak to anyone! Their postage farce is really infuriating & not fit for purpose with anything other than small parcels!!!!

[*vyolla*]

It was a bit optimistic thinking that a guitar in a case could be shipped within the UK for £7.27!

Is this a Simple Delivery label? If so, because you offered free postage you should be able to claim that back. eBay's guidance says:

• you'll need to fill out the Request a refund for Simple Delivery form (link below) for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.
• https://www.ebay.co.uk/claims/simple-delivery/refund/seller

  To process your refund, we'll verify the following:

  • The label was paid for by you (you offered free shipping to the buyer).
  • The refund request is created within 14 days from the item's sale.
  • The label wasn't used within 14 days of the item's sale.
  • The package was delivered using a different tracking number.

    If your request meets all these conditions, you'll receive a refund for the shipping cost.

[**peaseblossom**]

If you paid for the Simple Delivery label you can cancel it here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller