Help, I sold a phone for £240, the buyer disputed the condition of the phone and asked for a refund. He returned the phone to me but I was not home so it was marked as returned to sender. EBay issued a refund as they stated that they classed the item as being successfully delivered, I challenged this given the status of the return as shown on Royal Mail web site, they closed my case and said I could not appeal. I am now £240 out of pocket and I don't have the phone. I have contacted the buyer but he has now removed his account.
