You are asking this on the UK site, and we may have different rules for our DPD services here.
Best to log out of here, and log into www.ebay.com ask the Community there, or you can contact eBay Customer Services here:
Contact eBay Customer Services this way, through their help pages.
https://www.ebay.com/help/home
Lines are open between 5 a.m. and 9 p.m. Pacific Time
@emb20941