Customer service

[djncourt]

How do you speak to someone at eBay refund never arrived and the ai is terrible 

[tressygirl]

Seemingly the Call Back option has disappeared and we're waiting to hear if this is a temporary glitch or permanent.

Probably quicker to come back here and explain exactly what happened, which case was opened,  was it opened on time, escalated on time, etc.  someone here then can hopefully help you.

@djncourt 

[john1297576]

If a case is opened to get a refund, if seller does not deal with case within 3 days, it is up to you the buyer, to escalate and ebay forces a refund.

What have you done, and have you followed procedure? Speaking to ebay is not necessary, if you follow correct procedure.