Counterfeit goods

How do I contact an actual agent? I have recieved counterfeit goods and when I report through the automated system the reply is they can't find a problem. The seller denies goods Counterfeit even after suppling evidence. Thank you

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Counterfeit goods

plpmr
Experienced Mentor

open a not as described case -

 

https://resolutioncentre.ebay.co.uk/

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Counterfeit goods

jckl1957
Experienced Mentor

You don't need to report the item, you do need to open a return, send the item back at the seller's expense, get a full refund and leave negative feedback.

Cases work and penalise sellers of counterfeits financially.

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
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