Combining postage with Simple Delivery

[arthurpilbeam]

A buyer has won three autographs in three auctions offering Simple Delivery.

I've stated all over my listings that combined postage can only be offered if the items are paid for at the same time, as this is stated on eBay's Simple Delivery guide.

My buyer has been charged three postage prices.

My questions are:

1) How do I find out whether the items were paid for separately, or, were combined by the buyer, short of asking him?

2) Assuming he paid for them all at the same time, how does he get a refund?

If I post them out separately, he's not going to get a refund & it's a ridiculous waste of time & resources for me.

If I post them out in one envelope, I understand I can't list the tracking numbers for the items whose labels aren't used, so there will be no evidence of delivery.

I don't want to go down the route of cancelling & relisting as one lot, as that isn't going to work going forward.
I can't do anything about it, as the postage is now between eBay & the buyer.

I've contacted eBay customer services (in India, I'm guessing) & they weren't any real help.

[**peaseblossom**]

If they were paid together you would have only received one label.   The buyer automatically gets a refund for any unused labels within 30 days.

I'm  pretty sure I've seen someone saying the same tracking number can be added to all the items you're combining even when paid separately.   I haven't tried it though.  

If not just by opening the  labels it marks the items as dispatched (the labels remain unused).    If you can't add the tracking you will probably have to wait 14 days for those payments but you will get them in the end.

[arthurpilbeam]

Thank you for your prompt reply & the for information you supplied.

I emailed my buyer today, who confirmed he paid for them individually as they finished.

Why? I guess I'll never know.

You seem to be suggesting that the Simple Delivery combined postage is working.

I hope you're right!