Combined postage

[consort178]

Hi, I am a private seller and sold 2 items via buy it now to the same buyer.  The buyer asked if I would combine postage which i agreed. They paid for both items but they didn't combine together, so printed a despatch label from 1  and have sent both items together. Can I do anything with the second listing which is still showing as pending a label and subsequent despatch?

[tressygirl]

You cannot now add any new tracking, or mark the second item as dispatched.    eBay suggest sending the buyer a message with those tracking details.  If a case is opened later for item not received,   you will be able to add those tracking details.

A refund is sent to whoever paid for the SD label:

• If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

• If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

The payment for the ' untracked item'  will be held for 14 days.

@consort178