Combined postage - Simple Delivery

[ruby78tuesday]

Not had any problems with Simple Delivery so far....... but now have a customer who wants Combined Postage and as I am not allowed to send invoices anymore, not sure what to do, phoned Ebay but still none the wiser!!!  Help please!!

[tressygirl]

This has been,  and frustrated many,  a technical issue now for a long time with Simple Delivery and combining postage,  it's just not possible.

If postage was purchased though Simple Delivery and you now post all the items together the buyer will receive a refund for the unused labels they paid for, might be worth sending them a message explaining this,  and that it may take up to / over 30 days for the refund to appear.  You will though,  only have one tracking number for all those items,  and a potential opener for  an item not received case.

The best way forward would be to cancel all items, of course,  with the buyer's acceptance, and relisting them as one, so there's one  important tracking number, one postage price. Ensure any message to your buyer makes it very clear the reason why the items are being cancelled,  that they are to be relisted on eBay again,  for the buyer to buy, leave no room for doubt that this is Not an off eBay sale.

Some sellers are leaving a message on their listing,  for example.....   ' If you wish to buy multiple items,  please let me know before buying,  I will relist them as one listing so only one postage cost is charged, combining postage is not currently possible. '

@ruby78tuesday 

[*vyolla*]

I'd cancel the orders and relist both items in one listing for the buyer to repurchase.

It's a pain, but until eBay get combined postage set up it's the only workaround.

[**peaseblossom**]

Combining isn't working with Simple Delivery at the moment.   If you want to send the items together you have to at least get the second/third ones to show as dispatched.   To do that you have to generate the original prepaid labels.   Afterwards if you paid for the original labels you can cancel  them here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller
Or if the buyer paid for them they will be refunded to them automatically in 30 days.

Without tracking for the secondary items the payments will be released in 14 days.

The alternative would be to cancel/refund the transactions with the buyer's agreement and relist with items on one listing and a single postage cost for the buyer to buy and pay again.

[john1297576]

I doubt ebay  have any interest in combining, they make too much money, out of all the errors made by sellers trying to meet buyers requirements.

The slight reduction in the buyers fee does very little to improve the situation except for very low value items. For items of £50 upwards only about 5p different, so not a very generous change.

[ruby78tuesday]

Thanks so much, nothing is straightforward now!!!   I did wonder about sending seperately and just refund a little to the buyer as a postage discount!

[tressygirl]

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@ruby78tuesday wrote:

Thanks so much, nothing is straightforward now!!!   I did wonder about sending seperately and just refund a little to the buyer as a postage discount!

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You can certainly do this,  and you would have tracking for each item too,  but giving a partial refund whilst commendable,  you are out of pocket, so this cannot be a route you take too many times, you might end up selling at a loss.