eBay

tofftoffs-4 · ‎02-04-2025

Hi, I need help regarding listing fees on my vehicle sale.

I originally listed my car for sale (listing fee £14.99). A buffoon accidentally purchased it but didn't know how to cancel. While sorting it out, I relisted the car. Shortly after, the buyer submitted a cancellation request, which I accepted — this resulted in a duplicate listing. I then cancelled one of the duplicate listings as it was clearly an admin error.

This all happened within about 5 minutes, but I’ve now been charged 3 x £14.99 listing fees.

How do I go about getting a refund for the 2 extra listing charges (£29.98) that were due to the cancellation and duplicate?

Thanks in advance.

*vyolla* · ‎02-04-2025

You can try contacting eBay and see if they'll refund any fees.

I’ve found that the easiest route to contact eBay Customer Services is via the link below where you can request a call back:

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Just a heads up - the cheapest and best format to sell a vehicle on is an eBay Classified Ad. This also cuts out the time wasters and non-payers.

A Classified Ad costs £19.99 and there are no final value fees if you sell your item.

Your listing runs for 30 days, during which you can arrange for potential buyers to view your item, you can then end it once paid. You can accept offers too (you don't accept the offer until the buyer has been to view first).

http://pages.ebay.co.uk/help/sell/classified.html

If you decide instead to list in auction format or fixed price Buy It Now it will cost £14.99 for your listing, and that fee is payable even if your item doesn't sell or you end up with a non-payer, and if you sell your item, there are final value fees of 1% of the final transaction (min. £25, max. £45)

View solution in original post

*vyolla* · ‎02-04-2025

You can try contacting eBay and see if they'll refund any fees.

I’ve found that the easiest route to contact eBay Customer Services is via the link below where you can request a call back:

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Just a heads up - the cheapest and best format to sell a vehicle on is an eBay Classified Ad. This also cuts out the time wasters and non-payers.

A Classified Ad costs £19.99 and there are no final value fees if you sell your item.

Your listing runs for 30 days, during which you can arrange for potential buyers to view your item, you can then end it once paid. You can accept offers too (you don't accept the offer until the buyer has been to view first).

http://pages.ebay.co.uk/help/sell/classified.html

If you decide instead to list in auction format or fixed price Buy It Now it will cost £14.99 for your listing, and that fee is payable even if your item doesn't sell or you end up with a non-payer, and if you sell your item, there are final value fees of 1% of the final transaction (min. £25, max. £45)

fargvs · ‎02-04-2025

For information > Vehicle listing fees are not refunded and a FVF fee of 1% of the final transaction price (min. £25, max. £45). is due unless any Unpaid transactions are cancelled correctly within 4 to 30 days here >

https://www.ebay.co.uk/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137

https://www.ebay.co.uk/help/selling/listings/listing-tips/selling-classified-ads?id=4167&st=3&pos=2&...

https://www.ebay.co.uk/help/selling/fees-credits-invoices/motors-fees?id=4127

Vehicle listing fees are charged for each listing/relisting whether sold or not and are non refundable ---Classified Ads. at total fee of £19. 99 will allow the exchange of contact details for viewing and price negotiation over a 30 day period --- set the Start price at or near the price that you would find acceptable --- Avoid inviting Offers which may never complete and just continue to Negotiate an acceptable selling price --- only remove the Ad. when you have a definite buyer with Cash in hand or Bank Transfer is safely deposited/confirmed before handing over Vehicle keys/documents on buyer collection. No further FVF selling fee is charged.